Ff14 Privacy Policy – How We Protect Your Information
This Privacy Policy explains how ff14 collects, uses, stores and protects the personal information of users in Malaysia. We treat your privacy as a priority in every aspect of our platform's operations.
Updated: January 2026 | Applies to all ff14 users in Malaysia
What Information Do We Collect?
Ff14 collects various categories of information from users to ensure the platform operates smoothly and securely. The information collected covers the following categories:
Account Information
During registration, we collect your username, email address, phone number, date of birth, and identity information required for account verification. This information is used to verify your identity and confirm that you meet the minimum age requirement.
Device & Browser Information
Ff14 automatically records technical information such as device type, operating system, browser type, IP address, and time zone. This data is used to optimise the user experience across different devices and to identify any suspicious access.
Payment Information
To process deposits and withdrawals in MYR, we collect information related to the payment method you use, including bank name, transaction reference number, and payment records. ff14 does not store credit or debit card details directly — transactions are processed through payment providers that comply with industry security standards.
Cookies & Usage Data
The ff14 platform uses cookies and equivalent tracking technologies to record usage patterns, user preferences, and login sessions. Usage data such as pages visited, session duration, and in-platform actions are also recorded for internal analytics and service improvement purposes.
How Is This Information Used?
Ff14 uses the information collected for limited and legitimate purposes. The following are the primary uses of user data:
- Account management: Handles registration, login, identity verification, and user account management.
- Transaction processing: Enables MYR deposits and withdrawals to be processed safely and efficiently.
- Platform security: Identifying and preventing fraudulent activity, unauthorised access, or misuse of the platform.
- Customer support: Enables the ff14 support team to handle user enquiries and issues more effectively.
- Service improvement: Analysing usage data to improve the platform's interface, performance, and content.
- Legal compliance: To fulfil applicable legal obligations in Malaysia, including reporting requirements set by the relevant authorities.
Ff14 will not use your data for any purpose beyond those stated above without first obtaining your consent.
Cookies, Tracking & User Preferences
Cookies are small data files stored on your device when you visit the ff14 platform. We use two main types of cookies:
Temporary cookies that are deleted when you close your browser. Used to maintain your logged-in status during an active session and ensure smooth platform navigation.
Cookies that persist on your device between sessions. Used to remember your language preferences and display settings, and to help us recognise returning users for a better experience.
You can control or restrict the use of cookies through your browser settings. Please note, however, that blocking certain cookies may affect the functionality of some parts of the ff14 platform, including the auto-login feature.
Data Retention, Security & Third-Party Sharing
Data Storage & Security
All ff14 user data is stored on servers protected with SSL encryption and strict access controls. We limit access to personal data to only the staff and systems that require it for legitimate operational purposes.
Data is retained for as long as your account remains active, or for as long as necessary to fulfil relevant legal obligations. Once data is no longer required, it will be securely deleted in accordance with established procedures.
Third-Party Sharing
Ff14 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share data in the following limited circumstances:
- With payment service providers that process your MYR transactions — subject to strict confidentiality agreements.
- With the relevant authorities when required by Malaysian law or court order.
- With third-party technical service providers that assist in platform operations — only to the extent necessary and subject to data protection agreements.
In all instances of data sharing, ff14 ensures that the receiving party upholds data protection standards equivalent to our own.
User Rights & How to Contact Us
Your Rights as an ff14 User
As an ff14 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold in relation to your account.
- Right of Rectification: If the information we hold is inaccurate or out of date, you may request that it be corrected.
- Right to Erasure: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
- Right to Object: You have the right to object to the processing of your data for specific purposes, such as usage analytics.
Changes to This Privacy Policy
Ff14 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users via a notice on the platform or through their registered email. The effective date of the latest version will always be stated at the top of this document.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how ff14 handles your personal data, please reach out to our team via the following email:
We will endeavour to respond to all privacy-related enquiries within a reasonable number of business days. For general support enquiries, please visit FAQ us.
Have Questions About Your Data?
Check our FAQ section for more information, or register an ff14 account today to start enjoying our platform safely.